As a leukemia survivor, I was a participant in a Reel & Heal weekend retreat in May '09. One of the highlights was creating a beautiful necklace using the materials provided by Lucky Stone Jewelry. I've received many compliments and feel like a queen when I wear it. Thank you for your spirit and generosity. You are a treasure!
Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Shipping & Delivery
- Please allow 2-4 weeks for production/delivery of your order. Lucky Stone Jewelry offers free USPS shipping to customers within the Continental United States. If you reside outside the U.S., or would prefer expedited shipping not available via our checkout system, please contact alison@luckystonejewelry.com to make other arrangements .
- Privacy & Security
- Lucky Stone Jewelry respects your privacy and will not share your information with any other entities. If you are subscribed to our newsletter and no longer wish to receive communications from us, please use the 'unsubscribe' link included in the email or login to your account & 'unsubscribe' from our mailing list.
- Returns & Replacements
- At Lucky Stone Jewelry, we want to be sure you are fully satisfied with your purchases. Therefore, we accept returns for refund or size adjustment within 30 days of the date shipped. Items must be returned undamaged with the original packaging and receipt. Shipping charges are not refundable for returns or size adjustments. If you need to return an item, you may want to insure your return, as we cannot be responsible for lost returns. If you paid for your order by credit card, a credit will be issued.
- Product Guarantee
- Each piece of Lucky Stone Jewelry is unique. The pieces you order will be as similar as possible, but are not guaranteed to be exactly the same as the images on our site.
Lucky Stone Jewelry only uses quality materials when we handcraft our jewelry. But if your jewelry arrives damaged please contact us immediately so we can rectify the problem. - Payment, Pricing & Promotions
- Your purchases from Lucky Stone Jewelry will be processed via PayPal, however no Paypal account is required.
- Viewing Orders
- You can check the status of your order by logging into the 'My Account' portion of our website. You can add notes/make inquiries etc. from this area also.
